Fraser Valley Stage Terms and Conditions – January 2024
Health and Safety (update January 10, 2024)
Fraser Valley Stage adheres to all current Covid 19 protocols as recommended and mandated by BC Public Health Orders. Do not attend if ill or experiencing symptoms of respiratory illness. Face masks and proof of COVID 19 vaccination are not required when attending performances at this time.
General Terms and Conditions
Doors to the building open 1 hour before the performance and to the theatre seating 30 – 45 minutes before the show.
Patrons who arrive after the performance has begun may have to wait to be seated until a suitable break is determined by the ushers.
Content and show run times
Some productions may not be suitable for all ages. Use judgement and discretion when determining whether to bring young children.
Recording of performances
As per licensing agreements, recording in any format including video, sound and photography with or without flash is prohibited.
Refunds and Exchanges
If a performance is cancelled due to unforeseen circumstances, Fraser Valley Stage will arrange a refund or tickets to an alternate performance date and time if space is available. All such transactions must be made with the original purchaser of the ticket(s).
There is no refund or exchange for a performance that is terminated within 30 minutes of the end of the show due to technical or other reasons. There is no refund or exchange in the event that a ticket holder is unable to attend.
Do not change from your reserved seat unless directed by an usher.
Please turn off all electronic devices before the performance begins. Be respectful of others around you if eating or drinking in the theatre.
Use of Personal Information
Personal information shared with Fraser Valley Stage such as name, address, phone number and email address will be used for the purposes for which it was collected and will not be shared. Consent for the collection, retention and use of your personal information is implicit when you disclose this information to us. We may use the information to contact you about updates important to your ticket order or donation and unless otherwise instructed by you, to contact you about future productions. You can unsubscribe from our mailing list at any time.
Ushers have the authority to remove any persons who do not adhere to the terms and conditions as outlined in this document.
All patrons attend at their own risk and release Fraser Valley Stage, its contractors, sponsors, volunteers, Board of Directors and members of any liability.
For any questions or comments, please contact us at email@example.com or 604-778-780-2555